Terms of Service and Acceptable Use Policy

These Terms of Service (the “Terms”) govern your access to and use of the online marketplace and related services (the “Platform”).

The Platform is operated by INTERNATIONAL TEAL COMPANY PTE. LTD., 216 JOO CHIAT ROAD, #02‑16/6, SOHO LIFE, SINGAPORE, 427483 ("ITC SG").

Payments on the Platform may be processed by INTERNATIONAL TEAL COMPANY PTE. LTD. or PT DART GROUP INTERNASIONAL, Banjar Tegalsaat, Desa Pejeng Kangin, Kec. Tampaksiring, Kab. Gianyar, Prov. Bali, Indonesia, 80552 ("DART ID"), as applicable (ITC SG and DART ID collectively, the "Marketplace", "we", "us").

Contact for general queries: [email protected]
Contact for legal/abuse: [email protected]
Contact for privacy: [email protected]

Important: The Marketplace acts as the seller/merchant of record (reseller) for proxy access. Contracts for purchases are concluded between you (Buyer) and the Marketplace. The underlying proxy infrastructure is operated by independent third‑party Suppliers. We do not provide telecommunications services, do not route or transmit your traffic, and do not access its content. Buyers connect directly to the Supplier’s proxy endpoint using credentials provided after purchase.

1. Definitions

  • Buyer: A user purchasing access credentials to a Supplier’s proxy.
  • Supplier: An independent third party offering access to its proxy endpoint(s) via the Platform.
  • Order: A purchase of access credentials to a specific proxy or plan.
  • Proxy Access: The technical ability to connect to a Supplier’s endpoint using provided credentials (e.g., host, port, protocol, auth).
  • AUP: The Acceptable Use Policy in Section 8.
  • Account Balance: a non-cash ledger maintained by the Marketplace that reflects your top-ups, eligible refunds, adjustments, and non-cash credits (including Cashback Credits). The Account Balance is not legal tender, is non-transferable, does not earn interest, and is not an e-money wallet or money transmission service.
  • Cashback Credits: promotional, non-cash credits issued after completion of a qualifying proxy rental (excluding refunded Orders), in an amount disclosed at purchase. Cashback Credits may be used to pay for future Orders but are not redeemable for cash or withdrawals.
  • Bonus Credits: promotional, non-cash credits. Bonus Credits may be used to pay for future Orders but are not redeemable for cash or withdrawals.

2. Nature of the Service; Roles of the Parties

2.1 Platform & Resale. The Platform lists offers and sells access to proxy endpoints operated by independent Suppliers. When you place an Order, you enter into a contract with the Marketplace, which resells access to the Supplier’s endpoint.

2.2 No Traffic Control. The Marketplace does not operate the proxy endpoints and does not route, monitor, filter, or retain the content of any Buyer’s traffic. Connection occurs directly between your client and the Supplier’s endpoint using credentials we deliver.

2.3 Supplier role. Suppliers are responsible for operating their endpoints and the technical attributes advertised (e.g., location, protocol, rotation). The Marketplace coordinates onboarding, billing, support, and, where applicable, replacement under Section 6.

2.4 Receipts. Your receipt will identify the Marketplace entity that processed the payment (see Section 5).

2.5 Local Restrictions and Your Responsibility. Proxy technology may be restricted or prohibited in some countries or regions. You are solely responsible for ensuring that your use of Proxy Access complies with all laws, regulations, and third-party terms that apply to you and to your traffic destinations. Do not use the Platform or Proxy Access where doing so would be unlawful.

3. Eligibility; Accounts

3.1 You must be at least 18 years old and legally capable to form a contract.
3.2 You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
3.3 We may suspend or terminate accounts for violations of these Terms (including AUP), fraud risk, chargebacks, sanctions/AML concerns, or legal requests.

4. Orders, Delivery, and Technical Onboarding

4.1 Delivery. An Order is delivered when access credentials are made available to you.
4.2 Immediate performance. By purchasing, you request immediate performance of a digital service; statutory withdrawal/cooling‑off rights (if any) may be limited where permitted by law.
4.3 Configuration. You must use compatible software, follow the configuration instructions, and ensure that your own network or tools are not blocking connections.
4.4 No guarantee of fitness. Proxies may be blocked by third‑party sites or services according to their own rules; such external blocks are outside Supplier and Marketplace control.

5. Pricing, Taxes, and Payments

5.1 Prices & taxes. Prices and plan details are shown at checkout; taxes (e.g., VAT/GST) may apply based on your location and will be shown where required.
5.2 Payment entities. Payments may be processed by ITC SG or DART ID. The entity appearing on your receipt is the payment entity.
5.3 Disputes. Chargebacks or payment disputes may result in immediate suspension and investigation. We may maintain a rolling reserve to manage fraud or dispute risk.

5.4 Top-ups (Account Balance). You may add funds to your Account Balance via supported methods (e.g., bank cards, QR, bank transfer, e-wallets, or cryptocurrency) through approved processors. Top-ups are posted to your Account Balance ledger.

5.5 Use of Balance. You may use your Account Balance to pay for Orders on the Platform. The Account Balance is a convenience feature only and is not legal tender, e-money, or a money transmission wallet.

5.6 Refund requests to the original method. If you are dissatisfied with service quality, you may request a refund as described in the Refund & Replacement Policy. Any monetary refund, where eligible or required by law, will be processed only to the original payment method and the same account/instrument used for the funding transaction (e.g., a card refund to the same card; a bank transfer to the originating account; an e-wallet refund to the same wallet). We do not support refunds to alternative destinations.

5.7 Crypto refunds. Where the original payment was made in cryptocurrency via an approved processor, any eligible refund will be sent only in the same asset to the originating address (or processor account), net of network/processor fees. We do not convert assets or refund to different chains/addresses. Crypto prices are volatile; refunded fiat equivalents may differ.

5.8 No general cash-outs. Apart from eligible refunds under Section 5.6/5.7 or as expressly required by law, the Account Balance is not withdrawable to cards, bank accounts, wallets, or other destinations.

5.9 Dormancy & inactivity. If your account shows no login or purchase activity for 12 consecutive months, we may, without further consent and where permitted by law, debit the Account Balance for inactivity and/or close the account and forfeit non-cash promotional balances (including Cashback Credits). Where applicable unclaimed‑property laws require, we will comply with remittance/notice obligations.

5.10 Cashback Credits (issuance). After a qualifying proxy rental ends (and excluding refunded Orders), we may credit a portion of the price back to your Account Balance as Cashback Credits in the amount disclosed at purchase.

5.12 Bonus Credits (issuance). We may top up your balance with Bonus Credits at our discretion or for marketing purposes.

5.11 Cashback Credits and Bonus Credits (use & non‑refundability). Cashback and/or Bonus Credits may be applied to pay part or all of a future Order. They are not legal tender, do not earn interest, are non‑transferable, and are not redeemable for cash or refunds to any payment method.

5.12 Expiry of Cashback Credits and Bonus Credits. Credits expire if unused for 12 months from the date of issuance. Promotional terms may specify shorter periods where permitted by law. We do not charge dormancy fees on Credits except as permitted by law. The Marketplace may reverse Credits in cases of fraud, chargeback, or abuse.

6. Replacements, Refunds and Support

6.1 Governing document. Replacements and refunds are governed by the separate Refund & Replacement Policy, which is incorporated into these Terms by reference. If there is any conflict, the Refund & Replacement Policy prevails over this Section 6.

6.2 Scope (summary). Proxy Access is a digital service that is deemed delivered once access credentials are made available to you. Where applicable law or the Refund & Replacement Policy permits, remedies may include replacement of proxy access or account credit rather than a monetary refund.

6.3 Coordination with Suppliers. The Marketplace coordinates customer support and, where eligible under the Policy, replacement with the relevant Supplier. Suppliers remain responsible for operating their endpoints and technical attributes; the Marketplace manages billing and support communications.

6.4 Diagnostics. To process requests under the Policy, you may be asked to provide non‑content diagnostics (e.g., timestamps of attempts, client error messages, connection logs without traffic content).

6.5 How to submit a request. Use the form linked in the Refund & Replacement Policy or contact [email protected] with your order ID, relevant timestamps, and a brief description of the issue.

7. Sanctions, AML, and KYC

7.1 Restricted Countries and Sanctions Compliance. We do not onboard or provide service to users located in, ordinarily resident in, or accessing the Platform from comprehensively sanctioned jurisdictions under U.S. or EU law (including, for example, Cuba, Iran, North Korea, Syria, and the Crimea/Donetsk/Luhansk regions of Ukraine). We may block access from additional territories as laws change. You must not use the Platform or Proxy Access to export, re-export, or transfer technology or services in violation of U.S., EU, UK, UN, or other applicable sanctions and export-control rules. We may suspend or terminate access and withhold payments if we detect sanctions/AML risk or upon a lawful request from competent authorities.

7.2 You represent that you are not subject to sanctions, are not located in an embargoed jurisdiction, and will not use the service for prohibited purposes.

7.3 We may request identity or business verification (KYC/KYB) proportionate to risk, and may deny or terminate service where risks are identified.

8. Acceptable Use Policy (AUP)

You must not use, attempt to use, or permit others to use Proxy Access for any of the following:

8.1 Illegal or harmful activities, including but not limited to: spam/mass messaging; DDoS, port scanning, vulnerability scanning or exploitation without authorization; botnet control; credential stuffing, brute forcing, or account takeovers; phishing or fraud; malware distribution; child sexual abuse material; stalking/harassment; violations of privacy or data protection laws; evasion of law enforcement.

8.2 Multi-Accounting and Evasion Prohibited. Creating or maintaining multiple accounts to circumvent limits, pricing, promotions, bans, rate-limits, geographic restrictions, sanctions controls, or enforcement actions is prohibited. We may merge, suspend, or terminate duplicate or linked accounts and forfeit associated credits where permitted by law.

8.3 Security circumvention or interference, including attempting to bypass technical measures, throttle limits, geofencing or access controls of third‑party services.
8.4 Intellectual property or content violations, including copyright or trademark infringement, unlawful scraping or data extraction in violation of site terms or applicable law.
8.5 Deceptive or abusive automation, including mass creation of fake accounts, ad fraud, click fraud or similar manipulations.
8.6 Network abuse, including traffic flooding, spoofing, packet forgery, or attempts to degrade the Supplier’s or others’ networks.
8.7 Export control and sanctions violations.
8.8 Any activity that is likely to cause material harm to the Marketplace, Suppliers, customers, or third parties.

Enforcement. We and/or Suppliers may suspend or revoke Proxy Access (without refund) for AUP breaches, fraud, sanctions/AML risk, or legal requests. We may share basic account/contact information with competent authorities where legally required. The Marketplace does not have access to the content of your traffic.

9. Listings, Accuracy, and Marketplace Integrity

9.1 Listings and attributes. The Marketplace publishes offer details obtained from Suppliers and may perform reasonableness checks. Suppliers remain responsible for the operation of their endpoints and the accuracy of technical attributes; the Marketplace is responsible for customer contracting, billing, and coordinating support under Section 6.
9.2 Notice and action. If an offer is unlawful or misleading, email [email protected] with details; we will review, may remove or restrict the listing, and will provide a statement of reasons where legally required.
9.3 Transparency. We may publish moderation/transparency reports where required by law.

10. Privacy

Your use of the Platform is governed by our Privacy Policy. The Marketplace does not access or monitor the content of your proxied traffic. Suppliers may retain minimal technical metadata (e.g., connection timestamps, volume) necessary for billing/diagnostics; such metadata, if any, must be handled lawfully by Suppliers. See our Privacy Policy and, where applicable, the Supplier’s privacy notices.

11. No Warranties

Except as required by law, the Platform and Proxy Access are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory (including merchantability, fitness for a particular purpose, and non‑infringement). External blocks by third‑party services and variable network conditions are outside our control.

12. Limitation of Liability

To the maximum extent permitted by law, in no event shall the Marketplace be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or business interruption. Our total aggregate liability for all claims arising out of or relating to these Terms or your use of the Platform shall not exceed one hundred (100) US dollars.

13. Indemnification

You agree to defend, indemnify, and hold harmless the Marketplace and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your violations of these Terms (including the AUP) or applicable law, or your misuse of Proxy Access.

14. Termination

We may suspend or terminate your account or access to the Platform at any time where: (i) you violate these Terms or the AUP; (ii) fraud/chargeback or AML/sanctions risks are detected; (iii) we are required to do so by law or order. Upon termination, your right to use the Platform ceases immediately.

15. Governing Law; Dispute Resolution

15.1 Governing law. These Terms are governed by the laws of Singapore, without regard to conflict of laws rules.
15.2 Arbitration. Any dispute shall be finally resolved by arbitration under the SIAC Rules, before a single arbitrator, seat of arbitration Singapore, language English.

15.3 Class Action Waiver. To the fullest extent permitted by law, disputes must be brought on an individual basis only. You and the Marketplace waive any right to participate in a class, collective, consolidated, representative, or private attorney-general action or proceeding, including in arbitration. The decision-maker may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s own claim(s).

15.4 Consumer rights. If you are a consumer and mandatory laws of your country grant you rights or forums that cannot be waived, these Terms do not limit those rights.

16. Force Majeure

Force Majeure. Neither party will be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, labor disputes, epidemics, governmental actions, power or Internet outages, or failures of telecommunications or hosting providers. The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as feasible.

17. Changes to the Terms

We may revise these Terms by posting an updated version with a new “Last updated” date. Material changes will be notified via the Platform or email where feasible. Continued use after the effective date constitutes acceptance.

18. Contact

Annex A — Quick Guide to Acceptable Use (Summary)

  • No spam, fraud, phishing, or malware.
  • No DDoS, scans, exploits, credential stuffing, or account takeovers.
  • No copyright/trademark violations or unlawful scraping.
  • No bypassing access controls, geofences, or anti‑abuse at scale.
  • No activity violating sanctions/export laws.
  • Expect suspension/ban without refund for AUP breaches.

This Annex is a convenience summary. The binding AUP is in Section 8 above.